Thank you for choosing our online shop! We are committed to providing a seamless shopping experience with reliable and timely delivery. Below are the details of our shipping policy, along with answers to some frequently asked questions.

Order Processing

• Orders are processed Monday to Friday, 9:00 AM to 5:00 PM PT .
• Orders will be shipped within 3–5 business days of placing the order.
• Note : We do not ship on weekends or public holidays.

Free Worldwide Shipping

We offer free worldwide shipping on all orders—no minimum purchase required!

• Estimated Delivery Times :
  • USA, UK, Australia, Canada : 7–15 business days.
  • Other Countries : 10–20 business days.
• Note : Delivery times may vary due to factors beyond our control.

How Can I Track My Order?

To track your order, visit our dedicated TRACK YOUR ORDER page and enter your Order ID (found in your receipt or confirmation email). Press the “Track” button to view your order details, including the shipping carrier and tracking number.

• Tracking Updates : It may take 3–5 business days for tracking information to update. If you haven’t received updates after 5 business days , please contact us at support@epicproductfinds.com .

Frequently Asked Questions

“I ordered multiple items, but I received only one package.”
If you ordered multiple items, they may be shipped in separate packages due to different warehouses or product availability. Please allow additional time for all items to arrive.

“I paid for my order, but I did not receive a confirmation email.”
Please check your spam folder, as some emails may be redirected there. If you still can’t find it, please contact us at support@epicproductfinds.com , and we will assist you promptly.

“I placed an order, but I want to cancel it. Is that possible?”
We understand that plans can change. If your order has not yet been shipped, we will be happy to cancel it for you. However, please note that a 5% cancellation fee will apply to cover refund processing costs charged by our payment gateway. Once an order has been shipped, it cannot be canceled.

Defective, Incorrect, or Damaged Items

If you receive an item that is defective, incorrect, or damaged, please contact us within 20 days of receiving your order at support@epicproductfinds.com . Include your order number and photos of the item(s), and we will resolve the issue promptly.

Missing Items

If something is missing from your order, please inspect your package upon arrival and email us immediately at support@epicproductfinds.com . We will investigate and make it right.

Why Choose Us?

We strive to make your shopping experience as smooth and enjoyable as possible. With free worldwide shipping on all orders, transparent policies , and a dedicated support team, we’re here to ensure your satisfaction every step of the way.

If you have any further questions or concerns, feel free to contact us at support@epicproductfinds.com . Thank you for trusting us with your purchase!